Support

Last updated 29 October 2026

Email [email protected] and we’ll get back to you. It helps to include your iPhone model, iOS version and Vitalsnip version (shown in Settings in the app).

Common questions

What does the free version include?

Every format (Markdown, CSV and JSON), daily summaries and every reading, for one data type over the last 7 days. Vitalsnip Premium exports any dates and many data types at once. It’s a one-time Lifetime purchase, or an annual or weekly subscription.

My export is empty

Health may not have data for those dates, or Vitalsnip may not have access to that type. Check Settings > Health > Data Access & Devices > Vitalsnip and turn on the types you want. When you first allowed access, iOS may also have asked how much history to share. If you chose the past 30 days, older data reads as empty. You can change that in the same place.

How do I get every heart rate reading, not just a daily average?

On the Export screen, set Detail to Every Reading. Each reading comes with its time and the device that recorded it, up to 20,000 per data type.

I bought Premium. How do I get it on another device or after reinstalling?

Open Settings in Vitalsnip and tap Restore Purchase, signed in with the same Apple Account you bought it with.

How do I cancel a subscription or ask for a refund?

Apple manages both. Cancel in your iPhone’s Settings > [your name] > Subscriptions, or at apps.apple.com/account/subscriptions. Ask for a refund at reportaproblem.apple.com. We can’t see or change App Store payments.

Does Vitalsnip send my data to ChatGPT or another AI?

No. Vitalsnip never sends data anywhere itself. When you tap Share and pick an AI app, you’re sending the file to that app. See the privacy policy.